Privacy Policy

What data we collect

When you complete our contact form or email us, we may collect:

• Your name
• Your business name
• Your phone number and email address
• Details about your business and what you need help with

We also collect limited technical information automatically (such as your device type and general usage) through cookies and similar technologies — see the "Cookies" section below.

How we use your data and our legal basis

We use your personal data to:

• Respond to your enquiry and provide the services you ask about — our legal basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries.
• Operate, maintain and improve our website — our legal basis is our legitimate interest in running our business, and your consent for any non-essential cookies.

We will not use your details to send marketing without your consent, and you can withdraw consent at any time.

Cookies and third-party services

Our website uses essential cookies needed for it to function. We also use certain third-party services that may set their own cookies or receive data when you visit, including:

• Google Fonts — used to display the website's typography.
• Cal.com — used for the "book a call" scheduling tool.
• Our hosting provider — used to deliver and secure the website.

If we later add analytics or advertising tools (such as Google Analytics, Google Ads or the Meta Pixel), we will only load them after you consent via our cookie banner, and we will update this policy accordingly.

Who we share your data with

We do not sell your personal data. We share it only with trusted service providers who help us operate our business (for example, our website host and scheduling tool), and only as far as needed to provide their service. Where those providers are outside the UK, we take steps to ensure your data is protected by appropriate safeguards.

How long we keep your data

We keep enquiry data only for as long as necessary to respond to you and for our legitimate business records, after which it is securely deleted. If you become a client, we keep relevant records for the duration of our working relationship and as required by law.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data ("right to be forgotten")
• Object to or restrict how we use your data
• Withdraw consent at any time

To exercise any of these rights, email us at brickarc.uk@gmail.com.

Complaints

If you have a concern about how we handle your data, please contact us first. You also have the right to complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.